FAQ
Capri by Fraser, Brisbane, Australia

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    FAQ

    Location

    Is there any construction around the hotel?

    Cross River Rail construction works are ongoing – from 1st July to 31st August blasting works will commence on the cross river rail site. Blasting work will be carried out between 7:30am – 4:30pm Monday – Saturday. We anticipate minimal noise and vibration from these works however we will inform you on check-in if these works will be taking place during your stay with us.

    Does the hotel have COVID19 procedures

    Yes the hotel follows industry and Queensland Government’s guidelines including social distancing and hand hygiene. For more information, please see Frasers Hospitality website below 

    https://www.frasershospitality.com/covid-19-update.html

    Where can I find the best rates?

    The best rates available on the internet can be found at https://brisbane.capribyfraser.com. Don't forget to check out https://brisbane.capribyfraser.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    Facilities & Services

    What are the services and facilities offered?

    Gym and pool are now open in line with Queensland Government’s social distancing guidelines. Sauna, steam room remain closed for the time being, and the Foosball and Xbox have been removed from the laundrette area.

    What are the payment options?

    We are a cashless hotel. 

    All credit card payments will incur 1.5% surcharge.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym with a space for yoga located on level 2 for our inhouse guest.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Our check-in time is 3:00pm
       

    What is the check-out time?

    Check-out time is 11.00am. 

    What time is breakfast served?

    Monday – Friday:

    Breakfast 06:30 – 10:00AM

    Weekends & Public Holidays:

    Breakfast 07:30 – 10:00AM

    What is the cost of breakfast?

    Breakfast is available for adults at AUD 35.00 per person or AUD 29.00 per person if pre-booked/pre-paid. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at Black Fire Restaurant with in-room dning available 24/7. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Other highly recommended places for lunch or dinner include Eagle St Pier and South Bank. Both places offer a variety of cuisines, ranging from casual dining to fine dining.

    Are laundry services provided?

    The laundry room is complimentary and open 24/7 for inhouse guests

    What are the type of beds provided?

    All rooms come with a king sized bed. Twin bed configuations can be requested, subject to availability.
    Should you require more information, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    Are baby cots and extra beds available?

    Yes, baby cots are provided complimentary, while additional rollaway beds are available at an additional cost of AUD 45.00 per night only for Studio Premier and One Bedroom Apartments.

    Are the residences disabled-friendly?

    Yes, Capri by Fraser, Brisbane / Australia is disabled-friendly.
    There are limited disabled-friendly rooms available on request.
    If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    Is on-site parking available and what is the cost?

    Onsite secure self-parking is available for $40.00 per vehicle per day

    Is airport shuttle service provided?

    Yes, airport shuttle service can be arranged for an additional fee. Please feel free to approach our Concierge for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is not available. Please feel free to approach our Concierge for alternative arrangements.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Train - Air train
    Distance: 19 km
    Estimated time: 25 minutes
    Estimated fare: AUD 19.50 one way

    Are there any recommended attractions in Brisbane?

    Brisbane is a vibrant city with plenty to do. Some of the attractions include South Bank which is home to Brisbane's Cultural Centre with world-class galleries and entertainment, Lone Pine Koala Sanctuary, Story Bridge, Moreton Island and more. For more recommendations, please feel free to approach our Client Relations Executive/Front Desk/Concierge.

    Where is the closest bank, ATM and exchange office located?

    The closest bank is Commonwealth Bank located at 109 Albert Steet.

    The closest ATMs are Westpac ATM located at 108 Albert Street and rediATM in Capitol Hill Building located at 85 George Street.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    What is the maximum number of guests allowed in each room type?

    Studio Deluxe and Executive, the maximum is 2

    Studio Premier and 1 Bedroom Executive, the maximum is 3

    Are pets allowed?

    Unfortunately, pets are not allowed at Capri by Fraser, Brisbane / Australia.

    Location

    80 Albert Street, Brisbane QLD 4000
    Phone: +61 7 3013 0088
    Email: reservations.brisbane@capribyfraser.com

    Address: 80 Albert Street (Cnr Mary St) | Tel: +61 2 8823 8854 | sales.sydney@
    capribyfraser.com

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