FAQ
Capri by Fraser, Brisbane, Australia

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    FAQ

    Where can I find the best rates?

    The best rates available on the internet can be found at https://brisbane.capribyfraser.com. Don't forget to check out https://brisbane.capribyfraser.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Capri by Fraser, Brisbane / Australia features 24/7 fully equipped gym with yoga space, indoor heated swimming pool, Spin and Play - 24/7 launderette with Foosball + XBox Kinect - and more. For a full list of services and facilities, please visit https://brisbane.capribyfraser.com/en/facilities.html

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym with a space for yoga located on level 2 for our in-house guest.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Our check-in time is 3:00pm
       

    What is the check-out time?

    Check-out time is 11.00am. 

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.00am on weekdays and from 6.30am to 11.00am on weekends.

    What is the cost of breakfast?

    Breakfast is available for adults at AUD 35.00 per person or AUD 29.00 per person if pre-booked/pre-paid. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at Black Fire Restaurant with in-room dning available 24/7. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Other highly recommended places for lunch or dinner include Eagle St Pier and South Bank. Both places offer a variety of cuisines, ranging from casual dining to fine dining.

    Are laundry services provided?

    Spin & Play is our 24/7 launderette with Foosball + XBox Kinect that guests are welcome to use.
    Alternatively, laundry and dry cleaning services are available subject to additional charges.
    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    All rooms come with a king sized bed. Twin bed configuations can be requested, subject to availability.
    Should you require more information, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    Are baby cots and extra beds available?

    Yes, baby cots are provided complimentary, while additional rollaway beds are available at an additional cost of AUD 45.00 per night only for Studio Executive and One Bedroom Apartments.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily. They are available to all guests at the reception waiting area.

    Are the residences disabled-friendly?

    Yes, Capri by Fraser, Brisbane / Australia is disabled-friendly.
    There are limited disabled-friendly rooms available on request.
    If you require further assistance, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    Is on-site parking available and what is the cost?

    Onsite secured valet parking is available at a cost of $45.00 per day, and $40.00 per day for self parking. 

    Is airport shuttle service provided?

    Yes, airport shuttle service can be arranged for an additional fee. Please feel free to approach our Concierge for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is not available. Please feel free to approach our Concierge for alternative arrangements.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    There are various transport options within walking distance of Capri by Fraser, Brisbane / Australia. The recommended modes of transport from International/Domestic Airport to Capri By Fraser, Brisbane / Australia are:

    Taxi
    Distance: 19 km
    Estimated time: 25 - 30 minutes
    Estimated fare: AUD 60 one way

    Private Car
    Distance: 19 km
    Estimated time: 25 - 30 minutes
    Estimated fare: AUD 85 one way

    Train - Air train
    Distance: 19 km
    Estimated time: 25 minutes
    Estimated fare: AUD 17 one way

    Brisbane Central station is 15-minutes’ walk away, a bus stop is located nearby our hotel approximately 300 metres on Charlotte Street. The nearest ferry is located on Eagle Street Pier which is 7-minutes’ walk away.

    Alternatively a shuttle bus or private car can be arranged to the hotel from the airport through ‘ConXion’ Airport Shuttle. Please contact our friendly reception staff to discuss shuttle options and costs on 07 3013 0088

    Are there any recommended attractions in Brisbane?

    Brisbane is a vibrant city with plenty to do. Some of the attractions include South Bank which is home to Brisbane's Cultural Centre with world-class galleries and entertainment, Lone Pine Koala Sanctuary, Story Bridge, Moreton Island and more. For more recommendations, please feel free to approach our Client Relations Executive/Front Desk/Concierge.

    Where is the closest bank, ATM and exchange office located?

    The closest bank is Commonwealth Bank located at 109 Albert Steet.

    The closest ATMs are Westpac ATM located at 108 Albert Street and rediATM in Capitol Hill Building located at 85 George Street.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.brisbane@capribyfraser.com or +61 7 3013 0088.

    What is the maximum number of guests allowed in each room type?

    For Studio Deluxe, the maximum occupancy is 2.
    For Studio Executive, the maximum occupancy is 3 (rollaway required for third guest).
    For Studio Premier, the maximum occupancy is 3 (rollaway required for third guest).
    For One Bedroom Apartment, the maximum occupancy is 3 (rollaway required for third guest).

    Are pets allowed?

    Unfortunately, pets are not allowed at Capri by Fraser, Brisbane / Australia.

    Location

    80 Albert Street, Brisbane QLD 4000
    Phone: +61 7 3013 0088
    Email: reservations.brisbane@capribyfraser.com

    Address: 80 Albert Street (Cnr Mary St) | Tel: +61 2 8823 8854 | sales.sydney@
    capribyfraser.com

    TripAdvisor users rated out luxury serviced apartments in Brisbane 4.5 out of 5 from 1345 reviews.

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