FAQ
Capri by Fraser, Brisbane, Australia

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Facilities & Services

What are the services and facilities offered?

Our hotel features world-class facilities including a heated indoor swimming pool, his and hers steam room and sauna, and a 24/7 gym. We cater to your routine, so you’re welcome to enjoy yoga at dawn or kickboxing at midnight while staying with us. We boast a 24-7 ‘Spin & Play’, an interactive laundrette FREE for guest use with a space nearby equipped with foosball and Xbox Kinect to stay entertained between spin cycles. For a comprehensive list of our facilities, please visit http://brisbane.capribyfraser.com/en/facilities.html.

Are there fitness facilities provided?

Yes, we offer an indoor heated swimming pool, sauna and steam room and a 24/7 fully equipped gymnasium with all the latest fitness equipment available for our guests' use.
   

Is internet access provided?

Yes, complimentary Wi-Fi is available throughout the property.

What is the check-in time?

Our check-in time is 3:00pm
   

Where can I find the best rates?

Our best rates are available by booking direct at brisbane.capribyfraser.com or by contacting our reservations department on (07) 3013 0088 or reservations.brisbane@capribyfraser.com.

What time is breakfast served?

Breakfast is served from 6:30am – 10:00am on weekdays and 6:00am – 10:30am on weekends.

What are the available dining options?

Our all-day dining restaurant, features menus designed by celebrity chef Pete Evans, and serves breakfast, lunch and dinner daily. 24/7 in room dining is also available. For more dining recommendations, please visit Dining.

Are laundry services provided?

Our 24/7 Spin & Play room is a self-service launderette with interactive games complimnetary for guests. Dry cleaning services are also available for an additional charge.

When is check-out time?

Our check-out time is 11:00am. If you would like to request a later check out, please email reservations.brisbane@capribyfraser.com or if you're in-house please call reception.

Are baby cots and extra beds available?

Baby cots are complimentary. Extra beds are available for One Bedroom Executive rooms only for an additional charge of $45.00 per night. 

Are newspapers provided?

Complimentary newspapers are available for all guests. Please speak with reception on check-in as to your requirements.

Do you offer special access rooms?

Yes, the hotel offers 14 special access suites. For more information, please contact our reservations department at reservations.brisbane@capribyfraser.com

Is on-site parking available and what is the cost?

Onsite secured valet parking is available at a cost of $45.00 per day, and $40.00 per day for self parking. 

What types of beds are provided?

King or twin bedding is available in all room types.

Is an airport shuttle service provided?

An airport shuttle can be arranged at an additional cost. Please enquire with our concierge team or contact us on (07) 3013 0088.

What is the reception operating hours?

The reception, concierge and security services are 24/7.

Is it possible to store my luggage at the hotel before check-in?

Yes, we can store your luggage with reception until your room becomes available, or after check-out if your flight is not until later in the day and you wish to explore the city.

Location

How do I get to the hotel?

There are various transport options within walking distance of Capri by Fraser Brisbane. Recommended transportation from International/Domestic Airport to Brisbane City:

Taxi
Distance: 19 km
Estimate time: 25 - 30 minutes
Estimated fare: $60.00AUD each way

Train - Airtrain
Distance: 19 km
Estimate time: 25 minutes
Estimated fare: $17.00AUD each way  

Brisbane Central station is 15 minutes walk, a bus stop is located nearby by our hotel approximately 300 metres on Charlotte Street and the nearest ferry is located on Eagle Street Pier which is 7 minutes walk . Alternatively a shuttle bus or private car can be arranged for you through our Concierge desk.

Vicinity

Are there any recommended attractions in Brisbane?

Check out the attractions at http://brisbane.capribyfraser.com/en/attractions.html or please enquire with our concierge desk for any great tips on what to do whilst you're in Brisbane.

For more ideas before you travel visit http://visitbrisbane.com.au/.

Are there any recommended shopping destinations?

We are a short stroll from Queen Street Mall, Brisbane Myer Centre, Wintergarden and Queens Plaza, all of which are outstanding shopping destinations while in Brisbane. Please visit http://brisbane.capribyfraser.com/en/attractions.html for the location of these shopping destinations.

Where is the closest bank, ATM and exchange office located?

Banks and ATMs are located within 5 to 10 minutes walking distance from hotel. Our reception & concierge will be able to assist with directions on your arrival.

Policies

What is the cancellation policy?

Please refer to the cancellation terms and conditions on your booking confirmation or call our reservations team on (07) 3013 0088.

What is the maximum number of guests allowed in each room type?

All of our Deluxe Studios and Executive Studios can accommodate a maximum of two people while our One Bedroom Apartments can accommodate a maximum of three people at an additional cost.

Are pets allowed?

We currently only allow guide dogs.

Location

80 Albert Street, Brisbane QLD 4000
Phone: +61 7 3013 0088
Email: reservations.brisbane@capribyfraser.com

Address: 80 Albert Street (Cnr Mary St) | Tel: +61 2 8823 8854 | sales.sydney@
capribyfraser.com

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